Highlights I announced a new product and then discovered it was a mistake. I simplified the TinyPilot website to focus on a single device. I tried taking my first real vacation from TinyPilot with mixed results. Goal grades At the start of each month, I declare what I’d like to accomplish. Here’s how I did against those goals: Train local staff members to assist with customer support Result: Local staff members are answering ~50% of support emails.