Highlights

• I announced a new product and then discovered it was a mistake.
• I simplified the TinyPilot website to focus on a single device.
• I tried taking my first real vacation from TinyPilot with mixed results.

Goal grades

At the start of each month, I declare what I’d like to accomplish. Here’s how I did against those goals:

Train local staff members to assist with customer support

• Result: Local staff members are answering ~50% of support emails.
• Grade: A-

We now use HelpScout as a shared customer support queue. There are still plenty of cases where I’m the only one with the context or technical background to handle the request, but it’s great to have help with the rest.