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Airbnb says its custom-built AI agent now handles ~33% of its customer support issues in North America, and it is preparing to roll out the feature globally (Sarah Perez/TechCrunch) from Techmeme RSS feed.
Airbnb says its custom-built AI agent now handles ~33% of its customer support issues in North America, and it is preparing to roll out the feature globally (Sarah Perez/TechCrunch)
Sarah Perez / TechCrunch:
Airbnb says its custom-built AI agent now handles ~33% of its customer support issues in North America, and it is preparing to roll out the feature globally — Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it's preparing to roll out the feature globally.