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Call center agents in Australia, Canada, Greece, and the US say they've been repeatedly mistaken for AI, as the industry rapidly integrates AI alongside humans (Morgan Meaker/Bloomberg) from Techmeme RSS feed.
Call center agents in Australia, Canada, Greece, and the US say they've been repeatedly mistaken for AI, as the industry rapidly integrates AI alongside humans (Morgan Meaker/Bloomberg)
Morgan Meaker / Bloomberg:
Call center agents in Australia, Canada, Greece, and the US say they've been repeatedly mistaken for AI, as the industry rapidly integrates AI alongside humans — As more workers are asked by strangers if they're bots, surreal conversations are prompting introspection in the industry about what it means to be human.