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MTA Approves Millions More for OMNY Chatbot in Buggy System from THE CITY - All RSS feed.

MTA Approves Millions More for OMNY Chatbot in Buggy System

A commuter is denied entry while trying to use OMNY at the Fulton Transit Center, May 20, 2025.

The MTA is set to pay millions more to the company that developed the new OMNY fare payment system — which has been plagued by a spotty rollout and complaints over customer service. The transit authority’s board on Wednesday approved a nearly $3 million modification to its existing contract with Cubic Transportation Systems for an […]

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